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Week 3 - Part 1 -

Write: Blog Post Week 3 Part 1:

  • Have you ever experienced difficulty communicating with a business?   I have written some businesses directly through email and 50% answer and 50% don't.  I have yelped a few times about businesses and I have never received a response.  A few times, I bought some products online and emailed and then a week later got a response, but it was a response like from a computer, like generic and didn't address the problem.  I don't call anymore to businesses as no one answers.
  • Does social media make it easier to get noticed or get your problem solved?   Social Media, does resolve some issues faster like a bad restaurant or product.  Again, I have not had good success with a business getting back to me when I used a social media site.  Usually, I do the chat room thing, than call or use social media to address a problem.
  • Have you ever had a positive experience communicating with a business through social media?   I have not had a positive experience yet, I have emailed Starbucks and got a problem but resolved but again, that was not posting on a website for everyone to see.
  • If it was your own business on social media, how would you respond to positive or negative comments?  I would respond to negative reviews more generic so not to admit guilt or that there is a problem but to try to reach out to the guest and have him or her email a company email address to communicate.  That way others who visit this site, can see the company reach out but not omit there is an issue, as one might think its just the person leaving it on social media.  As we know, some people who leave issues on social media is leaving one side of the story.  I would say "thank you for letting us know of your unsatisfactory visit and management will be investigating and resolving any issues.  We would like to communicate with you, if you can email us at ???? and reference this post so we may communicate with you.  Thank you for helping us improve our operations.
  • Describe what made your experience negative or positive.  If a had an issue with say Starbucks and I posted that they got my order wrong, if Starbucks was to respond that they were sending me a free beverage or taking care of the problem then it would be a positive experience.  But if I post a negative post, and just get "thank you for your comments" then not I am not going to be satisfied.

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