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Week 3 - Part 2 -

Coco's Restaurants
https://cocosbakery.com
https://www.facebook.com/Coco's Bakery Restaurant
There are no links on their website so I then went to their facebook page.  I noticed that the company were responding to comments made on facebook.  Usually replies were every 3 days and not on weekends or at night.  This company needs to post their social media sites on their website to help guests leave comments.  They could use social media better as I see their local promotions on facebook but its something that is on their website so you can see it there.

Dennys Restaurants
https://Dennys.com
I went to their site and I noticed they have every social media site you can think of to click on to comment on visits and see promotions.  So I clicked on:
http://www.facebook.com/Dennys
This site is great, they have fun sayings about their food.  People are commenting and there is somebody answering the comments.  They have a rating that says 4.8 out of 5 in responses.  So it looks like they have this staffed at most times and someone is there to comment on guest comments.  Looks like they post pictures every day and list promotions but different than their website.  They do a great job on social media sites.

IHOP
https://IHOP
I went to this site and noticed they have al ot of social media sites to click on to comment so I clicked on:
http://www.facebook.com/IHOP
This site is not kept updated.  I didn't see any written replies on any guest complaint omments.  I did see some one who click like on compliments.  Many disgruntled guests and not replies back.  Looks like no one is manning this site.  Current promotions are displayed, the same as on the facebook page.

Norms
https://Norms
I went to this site and noticed they have a lot of icons to choose from for social media, so I choose
https//www.facebook/Normsrestaurants

I reviewed this site and it looks like they have someone monitoring this website at all times.  Looks like a response is given the next day to a good or bad complaint.  There are fun contests on line that is not on their home webpage.  I liked reading the comments and the replies which look to be different on each response.  Very good social media on this website.  They really are up to date on their social media and its different.

https://Blackbeardiner.com
I went to this site and noticed all the icons on this website which I clicked on and went to
http://www.facebook.com/BlackbeearDiner
This is a poor facebook site as it does not look like any one answers any of the guests leaving comments. Some of the comments are just asking for hours, certain information and nothing is answered.  The promotions are loaded on the site but its the same information on the website.  So this site could use a person designed to update it or steer guests another way to leave comments.

After investigating all these social media sites, I learned some are better than others.  I think facebook and the business website should be different.  I think those posting on facebook should be answered within a day or given an email or phone number to contact if they want a response back than no answers.  Some of these do a great job and some do a terrible job.  Looks like some sites really care about customer feedback and some sites really don't care and it shows.

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